Privacy Policy

At Opal & Oak Store (“we”, “us”, or “our”), we believe your privacy should be as carefully crafted as our premium leather accessories and denim dresses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chiccozywearshop.com (the “Site”).

1. Information We Collect

We collect information that helps us provide our sophisticated shoppers with a seamless experience:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information (processed securely through our PCI-compliant system), and phone number.
• Browsing Data: Like our curated collection of evening glam pieces, we carefully note your interactions with our Site including pages visited, items viewed, and time spent.
• Communication Records: When you contact our customer service at [email protected], we maintain records of these exchanges.
• Device Information: We collect technical data about your device similar to how we select premium materials—thoughtfully and with purpose—including IP address, browser type, and operating system.

2. How We Use Your Information

Your information helps us tailor your experience as precisely as our leather & faux leather jackets are cut:

• To process transactions and deliver your order of denim dresses or cozy knitwear
• To provide customer support with the same care we put into selecting our jewelry collections
• To improve our Site’s functionality, just as we refine our designs season after season
• To send you carefully curated marketing communications (only with your consent)
• To prevent fraud with the same vigilance we apply to quality control
• To comply with legal obligations as responsibly as we source our materials

3. Data Sharing and Disclosure

We treat your data with the same discretion we apply to our premium collections:

• Service Providers: We work with trusted partners (payment processors, shipping carriers) who help us deliver your boots & accessories, under strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, with the same precision as our tailored dresses with sleeves.
• Business Transfers: In the event of a merger or acquisition, your information would be transferred under the same privacy protections.

We never sell your personal information to third parties.

4. International Data Transfers

As a global retailer of Italian-inspired leather accessories and Japanese selvedge denim, your data may be transferred internationally. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your data with the same dedication we apply to crafting our signature pieces:

• SSL encryption for all transactions
• PCI DSS compliance for payment processing
• Limited access to personal data within our organization
• Regular security assessments

While we implement these measures with the precision of French-inspired knitwear, no system is 100% secure.

6. Your Rights

You have rights regarding your personal information, as clearly defined as our denim dressing collection:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request erasure of your data under certain circumstances
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Limit how we use your data
• Portability: Request transfer of your data to another service

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Like the perfect accessory completes an outfit, cookies enhance your browsing experience:

• Essential Cookies: Necessary for our Site to function, like our essential belts collection
• Performance Cookies: Help us improve our Site, similar to how we refine our footwear designs
• Functional Cookies: Remember your preferences, as we remember your favorite evening glam pieces
• Advertising Cookies: Show you relevant offers (only with your consent)

You can manage cookie preferences through your browser settings.

8. Children’s Privacy

Our Site is designed for sophisticated shoppers and we do not knowingly collect information from children under 16, just as we don’t offer children’s sizes in our leather & faux leather jackets collection.

9. Changes to This Policy

We may update this policy occasionally, with the same care we apply to updating our seasonal collections. Significant changes will be communicated to you.