At Opal & Oak Store, we take as much care with our returns policy as we do with crafting our premium leather accessories and denim dresses. We want you to be completely satisfied with your purchase of our sophisticated collections.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original condition with all tags attached
  • Unworn, unwashed, and free from any damage
  • In the original packaging

Please note: For hygiene reasons, we cannot accept returns on the following items:

  • Jewellery (due to personal wear)
  • Hats, Scarves & Gloves (intimate accessories)

How to Initiate a Return or Exchange

Follow these steps to process your return or exchange:

  1. Contact us at [email protected] within 15 days of receiving your order with your request using our template below
  2. We will respond within 2 business days with return authorization and instructions
  3. Pack your item securely in the original packaging
  4. Include the completed return form (we’ll email this to you)
  5. Ship the package to our return address (provided in the authorization email)

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable

Exchange Process

For exchanges:

  • We will ship your new item once we receive the original
  • If the new item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference
  • Exchanges are subject to availability

Damaged or Incorrect Items

If your item arrived damaged or incorrect, please contact us immediately at [email protected] with photos of the issue. We will arrange for a replacement or refund and cover all associated shipping costs.

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Opal & Oak Store Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Order Details: – Item Name: [Product Name] – SKU/Item Number: [If available] – Reason for Return: [Please specify] For exchanges: – Desired Replacement Item: [Product Name] – Size/Color: [If applicable] I confirm that the item is in its original condition with all tags attached and packaging intact. Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Return Address

All returns should be sent to:

Opal & Oak Store Returns
1113 Whaley Lane
OMAHA, US 75571

For any questions about our returns policy, please don’t hesitate to contact our customer service team at [email protected]. We’re here to help with the same attention to detail we apply to our leather & faux leather jackets and evening glam collections.