Welcome to Opal & Oak Store (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website www.chiccozywearshop.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Products and Services

Opal & Oak Store specializes in premium fashion items including:

  • Sophisticated leather accessories and jackets (both genuine and faux leather)
  • Denim dresses and clothing collections
  • Evening glam wear and special occasion outfits
  • Cosy knitwear and seasonal accessories
  • Footwear ranging from boots to heels and flats

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2. User Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or making purchases
  • Maintain the confidentiality of your account credentials
  • Not use our site for any unlawful purpose or in any way that might harm our business
  • Comply with all applicable laws and regulations regarding online conduct
  • Be responsible for all activities that occur under your account

3. Ordering and Payment

Order Process

When you place an order:

  1. You will receive an order confirmation email
  2. We process orders within 1-2 business days
  3. You will receive shipping confirmation with tracking information

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All prices are in USD. We verify all orders to prevent fraud, which may require additional verification steps before processing.

4. Shipping Policy

Shipping Options

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days after dispatch)

Shipping Areas

We ship globally except to:

  • Parts of Asia (specific restrictions apply)
  • Remote areas where carriers don’t deliver

Customs duties and import taxes are the responsibility of the customer. We cannot predict or control these charges.

5. Returns and Exchanges

Return Policy

We accept returns within 15 days of delivery if items are:

  • In original condition with tags attached
  • Unworn, unwashed, and undamaged
  • In original packaging

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Jewellery
  • Hats, scarves, and gloves

Return Process

  1. Contact us at [email protected] within 15 days
  2. We’ll provide return authorization and instructions
  3. Ship items to: Opal & Oak Store Returns, 1113 Whaley Lane, OMAHA, US 75571
  4. Refunds processed within 5-7 business days after receipt

Customers are responsible for return shipping costs unless the item was damaged or incorrect. Shipping fees are non-refundable.

6. Intellectual Property

All content on our website, including:

  • Product designs and descriptions
  • Photography and visuals
  • Brand names and logos
  • Website design and code

are the property of Opal & Oak Store and protected by intellectual property laws. Unauthorized use is prohibited.

7. Liability Limitations

Opal & Oak Store shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays or failures in delivery beyond our reasonable control
  • Minor variations in product color or texture due to monitor differences
  • Any third-party actions related to your use of our site

Our total liability for any claim related to our products or services is limited to the purchase price of the item in question.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details about how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms periodically. Your continued use of our site constitutes acceptance of the updated terms.

10. Contact Us

For questions about these Terms or any other concerns:

Email: [email protected]
Address: 1113 Whaley Lane, OMAHA, US 75571